FAQ's
Got questions? We've got answers.
Everything you need to know about our products, shipping, and returns — before you place your order.
Last updated: July 15, 2026Products
What kind of products does Car Protection sell?+
We specialize in car care essentials, including:
- Car accessories — everyday add-ons and upgrades for your vehicle.
- Scratch removers & polish — to restore your car's paint and shine.
- Interior care — dashboard, seat, and upholstery cleaning products.
- Exterior care — wash, wax, and body protection products.
- Engine care — cleaners and protectants to keep your engine bay in top shape.
Are your products suitable for all car models?+
Most of our products are universal and work across car makes and models. If a product is model-specific, this will be clearly mentioned on the product page — feel free to message us on WhatsApp before ordering if you're unsure.
How do I use scratch remover or polish products safely?+
Every product comes with usage instructions on the packaging. We recommend testing on a small, hidden area first, and following the instructions for best results. If you need guidance, our team is happy to help over WhatsApp or email.
Ordering
How do I place an order?+
Simply add your desired products to the cart, proceed to checkout, fill in your delivery details, and confirm your order. You'll receive a confirmation once it's placed.
Can I change or cancel my order after placing it?+
Yes — as long as the order hasn't been dispatched yet. Contact us as soon as possible via phone, email, or WhatsApp with your order details, and we'll do our best to accommodate the change or cancellation.
Will I get a confirmation after ordering?+
Yes, you'll receive an order confirmation, and our team may also call or message you to confirm the details before dispatch, especially for Cash on Delivery orders.
Shipping & Delivery
Do you deliver all over Pakistan?+
Yes, we deliver nationwide through our courier partners. Shipping charges are area-wise and are calculated automatically at checkout based on your delivery address.
How long does delivery take?+
Orders are typically delivered within 3 to 5 business days, depending on your location. Remote areas may take slightly longer. You'll be notified of any unexpected delays.
How much are the shipping charges?+
Shipping charges vary by area and are shown at checkout before you confirm your order, so you'll always know the final cost upfront — no hidden charges.
Can I track my order?+
Yes, once your order is dispatched, we'll share your tracking details via SMS, email, or WhatsApp so you can follow your shipment until it reaches you.
Returns & Refunds
What is your return policy?+
We offer a 10-day return and refund policy from the date of delivery. If you're not satisfied, or if the product is damaged, defective, or incorrect, you can request a return within 10 days.
What condition should the product be in for a return?+
Products should be unused, in their original packaging, and with all tags/seals intact, unless the item was received damaged or defective. Please share clear photos/videos of the issue when contacting us to speed up the process.
How do I request a return or refund?+
Simply contact us via email, phone, or WhatsApp within 10 days of delivery with your order number and reason for return. Our team will guide you through the next steps.
How long does a refund take once approved?+
Once your return is received and inspected, refunds are processed within a few business days, either to your original payment method or as store credit, depending on your preference and how the order was paid.
Payments
What payment methods do you accept?+
We accept Cash on Delivery (COD) as well as other online payment methods listed at checkout.
Is it safe to pay online on your website?+
Yes, all online payments are processed through secure, encrypted payment gateways. We do not store your card details on our servers.
Still have a question?
Reach out anytime — we usually reply within a few hours.